Opportunities Aligned to Your Experience and Long-term Direction

Job Title: Customer Support Specialist (Perm/Onsite)
Location: Plano area near 121, onsite
Schedule: 9:30 AM to 6:00 PM
Employment Type: Hourly, nonexempt

About the Role

We are looking for a customer focused Brand Partner Sales Support Representative to join a growing team in the Plano area. In this role, you will be the first point of contact for partners and customers, providing support, solving issues, and helping drive a positive overall experience.

This is more than a typical customer service position. You will build relationships, recommend solutions, and support a fast paced, high volume environment.

What You Will Do

• Provide friendly and professional support via phone and email
• Assist with questions related to products, orders, promotions, and rewards programs
• Recommend products and share current promotions using a consultative approach
• Process orders, returns, and payments accurately
• Conduct daily outbound outreach to share updates and opportunities
• Resolve customer concerns quickly with a focus on first call resolution
• Stay up to date on products, programs, and incentives
• Escalate complex issues when needed and keep leadership informed
• Collaborate with team members and participate in ongoing training

What We Are Looking For

• 1 to 3 years of customer service, call center, or sales experience
• Strong communication skills, both written and verbal
• Ability to multitask in a fast paced, high volume environment
• Positive, customer focused mindset with strong problem solving skills
• Comfortable promoting products and making recommendations
• Experience with Microsoft Office and CRM systems
• Strong attention to detail and organization
• Bilingual Spanish and English is a plus, not required

Work Environment

• Onsite in the Plano area near 121
• Schedule is typically 9:30 AM to 6:00 PM, based on business needs
• Fast paced call center setting
• Primarily seated, computer based work

Compensation and Benefits

• Competitive pay
• Health and wellness benefits
• 401k with company match
• Employee discounts on products
• Casual and collaborative team environment
• Growth and development opportunities
• Monthly incentive bonus potential

Why Join

If you enjoy helping others, thrive in a team environment, and like staying busy, this is a great opportunity to grow your career while making an impact.

Apply today to learn more.

Equal Opportunity

We are an equal opportunity employer committed to building a diverse and inclusive workplace.