Customer Service Specialist: Milwaukee (zip code: 53209)

I am seeking a professional and customer-focused Temp to Hire Customer Service Specialist to manage day-to-day relationships with assigned accounts. This is a hybrid position, 3 days in office, 2 days remote (Hours 8-5 M-F with flexibility).  Compensation is up to $26 hourly.  

Responsibilities

• Manage day-to-day customer relationships and ensure high customer satisfaction
• Process orders through email, EDI, customer portals, and retail websites
• Provide order status, product information, and account support
• Coordinate freight quotes, shipment tracking, deliveries, returns, and payment inquiries
• Resolve customer complaints and order issues using a positive, solutions-focused approach
• Liaise between customers and internal teams including Operations, Sales, and Product Development
• Escalate field issues and facilitate timely resolutions
• Partner with cross-functional teams to troubleshoot and improve ERP processes
• Maintain customer notes, best practices, and SOPs

Qualifications

• Excellent written and verbal communication skills
• Strong customer service and problem-solving abilities
• Positive, professional, and solutions-oriented attitude
• Strong organizational and follow-up skills
• Reliable, trustworthy, and dependable
• ERP/order processing experience preferred

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