Opportunities Aligned to Your Experience and Long-term Direction

Job Title: Customer Service Manager – Onsite Carrollton
Type: Perm
Pay Rate: $65k
Start Date: ASAP
Benefits: For eligible candidates we offer: Full medical, dental and vision insurance as well as 401K

Customer Service & Dispatch Manager

Location: 1620 Rafe St. #114, Carrollton, TX 75006
Compensation: Starting at $65,000+ annually (Exempt/Salaried)
Schedule: Regular office hours with flexibility to oversee operations. Phones are staffed 7:00 AM – 7:00 PM, Monday through Friday.
Benefits: Eligible beginning the 1st of the month following 60 days of employment.

About the Opportunity

We are seeking a hands-on Customer Service & Dispatch Manager to lead a team of customer service representatives and dispatchers in a fast-paced service environment. This is a working management role for someone who enjoys being on the front line, taking ownership of daily operations, and driving team performance while delivering exceptional customer service.

Responsibilities

• Supervise and support a team of 10-12 Customer Service Representatives and Dispatchers
• Oversee daily dispatch and customer service operations
• Ensure phones are properly staffed and customer issues are resolved promptly
• Coach, mentor, and develop team members
• Monitor workflows, scheduling, and service levels to maintain operational efficiency
• Handle escalated customer concerns and provide effective solutions
• Collaborate with operations and field teams to ensure seamless service delivery
• Maintain accuracy within dispatch and service management systems
• Identify process improvements and implement best practices

Qualifications

• Previous experience as a Customer Service Manager required
• Proven ability to lead from the front and manage a high-performing team
• Strong leadership skills with a proactive, take-charge attitude
• Excellent multitasking and organizational abilities
• Comfortable working in a fast-paced environment
• Strong computer and system skills
• Previous dispatch experience preferred
• Construction industry experience strongly preferred, with HVAC experience a plus
• Experience with Great Plains and/or Service Management software is highly desirable
• Self-starter who can work independently while effectively managing a team

Why Join Us?

• Competitive salary starting at $65K+
• Stable, growing company
• Leadership opportunity with direct impact on operations
• Comprehensive benefits package after 60 days
• Collaborative team environment

Apply today if you’re an experienced customer service leader who thrives in a fast-moving environment and enjoys leading teams while staying actively involved in daily operations.

 If interested, please submit resumes to dariela.zapata@connectsearchllc.com.

#AOP9