Opportunities Aligned to Your Experience and Long-term Direction

Job Title: Customer Service Representative
Contract: Contract-to-hire
Location: Woodridge, IL
Hourly: $19/hr on contract, $20/hr once hired permanently
Schedule: 100% Onsite M-F, 8am-5pm
Benefits: For eligible employees we offer medical, dental, vision, and 401K

Job Description:

• Manage the full order lifecycle by processing customer orders, coordinating with sales representatives and vendors, resolving order issues, and ensuring accurate, timely fulfillment.
• Serve as the primary point of contact for customers, sales teams, and vendors by providing exceptional customer service, maintaining account integrity, generating reports, and communicating order updates and deadlines.
• Support daily operations by utilizing order management systems, identifying process improvements, assisting with system testing and training, and collaborating across teams to ensure efficient workflows and customer satisfaction.

Qualifications:

• 2–3+ years of customer service experience
• Strong communication skills
• Basic computer proficiency (MS Office, CRM systems)