Opportunities Aligned to Your Experience and Long-term Direction

Financial Counselor I – Hospital Setting

Location: Chicago, Illinois
Employment Type: Full-time
Schedule: Monday through Friday 8:30 AM to 5:00 PM

Pay: $20.00 to $25.00 per hour

Overview
We are seeking a Financial Counselor to support patient financial services operations within a large academic medical center. This role focuses on assisting patients with insurance coverage understanding, financial assistance enrollment, and payment planning to ensure accurate financial clearance prior to services.

Responsibilities

• Provide pricing estimates and communicate patient financial responsibility prior to services
• Verify insurance eligibility and assist patients with financial assistance applications
• Review patient accounts for outstanding balances and document financial interactions
• Educate patients on Explanation of Benefits and available payment plan options
• Manage financial work queues and coordinate counseling around scheduled appointments
• Respond to patient, payer, and internal department inquiries
• Collaborate with clinical and administrative teams to support reimbursement processes
• Maintain compliance with HIPAA and organizational policies

Qualifications

• 0 to 2 years of experience in customer service, healthcare, financial services, or revenue cycle preferred
• Experience within a hospital, clinic, insurance, or healthcare environment strongly preferred
• Basic proficiency with Microsoft Office applications required
• Strong communication, problem solving, and multitasking skills required
• High school diploma or equivalent required
• Associate degree in Accounting, Business, or related field preferred
• Familiarity with medical terminology is a plus

Work Environment

• Hospital-based patient financial services administrative setting
• Fully onsite position
• Fast-paced, high-volume healthcare environment

Benefits
For eligible employees, we offer medical, dental, and vision coverage as well as a 401(k) plan.

Work Location: In person