Opportunities Aligned to Your Experience and Long-term Direction

Job Title: Patient Services Representative
Location: Mount Pleasant, South Carolina
Comp: $19/hr
Benefits: For eligible employees, we offer medical, dental, vision, and 401K.

Patient Services Representative (EPIC)
Job Summary
The Patient Services Representative is responsible for the timely and accurate registration of patient demographic and insurance information, charge entry, collections, and appointment scheduling. This role supports a high-volume data backlog initiative, assisting with the transfer and validation of patient information into EPIC. Cross-training across multiple administrative support functions is required. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities
Data & System Support

• Assist with large-scale data backlog project, transferring patient demographics and appointment information into EPIC
• Scrub and validate patient schedules to ensure accuracy
• Support inbound call queue and provide timely follow-up

Patient Registration

• Accurately enter and verify patient demographic and insurance information in the system
• Greet patients and confirm/update personal and insurance details
• Scan and upload insurance cards and required documentation into medical records
• Obtain updated patient registration signatures and ensure proper documentation
• Collect and post co-pays at time of service
• Communicate demographic or insurance changes to appropriate departments

Patient Check-Out & Reconciliation

• Verify patient charges in the electronic system
• Reconfirm insurance information and schedule follow-up appointments
• Collect outstanding balances
• Run daily close reports and reconcile cash, checks, and credit card payments
• Complete individual and/or practice reconciliation reports and bank deposit slips
• Audit charge work queues and correct errors prior to releasing charges

Scheduling

• Schedule patient appointments based on provider availability, urgency, and patient needs
• Enter demographics for new patients and verify information for established patients

EPIC Work Queues & Revenue Cycle Support

• Resolve EPIC work queues including Follow-Up, Claim Edit, Charge Review, and Missing Guarantor
• Research and analyze denials; correct errors to ensure accurate charge capture and claims processing
• Ensure charges drop appropriately for billing
• Respond to patient and staff billing and insurance inquiries
• Collaborate with coders and Revenue Cycle Advocates on charge resolution
• Serve as a front desk resource for insurance accuracy and billing questions
• Assist providers with charge capture as needed

General Administrative Duties

• Answer phones, provide accurate information, and relay messages
• File, copy, and perform additional clerical tasks as needed