People Experience Representative

Location: Fully Remote
Compensation: $22.00 – $26.00 per Hour
Employment Type: Contract (August – November)

About the Opportunity

Our client is one of the nation's largest integrated healthcare systems, serving millions of patients through an extensive network of hospitals, outpatient facilities, and physician practices. Recognized for its commitment to innovation, employee engagement, and exceptional patient care, the organization is seeking a People Experience Representative to support its Human Resources Service Center.

This is an excellent opportunity for an HR professional or customer service specialist who is passionate about delivering outstanding employee support while gaining experience within a large, enterprise healthcare organization.

Position Summary

The People Experience Representative serves as the first point of contact for employees and leaders seeking Human Resources support. This role provides timely, accurate, and professional assistance related to HR policies, procedures, benefits, and employee programs while delivering an exceptional customer experience.

The ideal candidate enjoys helping others, possesses strong problem-solving skills, and thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Serve as the primary point of contact for employee and manager HR inquiries via phone, email, and online case management systems.
• Provide guidance on HR policies, procedures, and available resources.
• Resolve routine employee inquiries while escalating more complex issues to appropriate HR teams.
• Document all interactions accurately within the case management system.
• Ensure cases are resolved within established service level agreements (SLAs).
• Utilize HR systems, knowledge bases, and internal resources to research and resolve inquiries.
• Partner with HR Operations, HRIS, and Centers of Excellence to ensure timely issue resolution.
• Communicate processes and next steps clearly while providing exceptional customer service.
• Maintain high quality standards, accuracy, and customer satisfaction metrics.
• Identify opportunities to improve processes and enhance the employee experience.
• Build positive relationships with employees, managers, physicians, and business leaders across the organization.

Qualifications

Required

• Bachelor's Degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• Minimum 1 year of Human Resources experience OR 5 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office and computer applications.
• Experience working with HR systems, case management systems, or knowledge management tools.
• Strong attention to detail and organizational skills.

Preferred

• Experience supporting an HR Service Center or shared services environment.
• Experience with Human Capital Management (HCM) systems.
• Experience supporting employee relations, benefits, or HR operations.
• Healthcare industry experience.
• Experience working in high-volume customer service or call center environments.

Why Work with Connect Search?

As a consultant with Connect Search, you'll receive:

• Competitive weekly pay with direct deposit
• Medical, dental, and vision insurance options
• 401(k) retirement plan eligibility
• Dedicated recruiter support throughout your assignment
• Access to exclusive opportunities with leading healthcare organizations
• Ongoing career coaching and future placement opportunities
• Opportunity to build enterprise HR experience within a nationally recognized healthcare system

Why This Opportunity?

• 100% remote work environment.
• Gain valuable HR experience within one of the country's largest healthcare organizations.
• Work alongside experienced Human Resources professionals supporting thousands of employees.
• Build expertise in HR operations, employee support, and service delivery.
• Excellent opportunity for HR professionals looking to expand their career in Human Resources and Employee Experience.

Compensation

$22.00 – $26.00 per hour, based on experience and qualifications.

Contract Duration: August through November.

Connect Search is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.