Senior Account Sales Manager

Location: Midland, TX
Employment Type: Full-Time
Reports To: Regional Manager

Position Summary

We are seeking an experienced and highly motivated Senior Account Sales Manager to oversee and manage key customer accounts within the oil and gas industry. This role is responsible for account performance, customer relationship management, service delivery oversight, and operational alignment. The ideal candidate will serve as the primary point of contact for assigned accounts, ensuring strong customer relationships, operational excellence, and long-term account retention.

This position focuses on account ownership and performance rather than new business development. The successful candidate will work closely with operations and leadership teams to ensure customer expectations are met while maintaining profitability and service quality.

Key Responsibilities

Account Ownership & Management

• Own the overall performance of assigned customer accounts, including customer satisfaction, retention, and revenue performance.

• Serve as the primary point of contact for customer communications.

• Build and maintain strong relationships with customer stakeholders, field personnel, office staff, and leadership teams.

• Develop a clear understanding of customer expectations and operational requirements.

• Proactively identify and resolve customer concerns and service-related issues.

Commercial & Operational Alignment

• Act as the primary liaison between customers, operations teams, and internal leadership.

• Ensure services are executed in accordance with customer expectations and company standards.

• Monitor operational performance and address execution gaps as needed.

• Support continuous improvement initiatives focused on efficiency, communication, and service quality.

Financial & Performance Management

• Track and manage account performance metrics, including revenue, margins, and asset utilization.

• Maintain accurate forecasts and reporting for assigned accounts.

• Identify performance risks and implement corrective actions when necessary.

• Provide leadership with visibility into account health and operational performance.

Internal Leadership & Coordination

• Promote alignment and collaboration across departments supporting assigned accounts.

• Assist with onboarding, development, and coordination of personnel assigned to customer accounts.

• Foster a culture of accountability, communication, and execution.

Customer Engagement & Relationship Development

• Develop and maintain strong relationships with key customer stakeholders.

• Coordinate customer engagement activities, including field visits, meetings, and industry events.

• Represent the organization professionally in all customer interactions.

• Identify opportunities to improve customer experience and overall satisfaction.

• Support strategic account growth through relationship-building and active customer engagement.

• Ensure all customer engagement activities align with company policies and professional standards.

Minimum Qualifications

• 5+ years of experience in the oil and gas industry, preferably within water transfer, water management, or related service lines.

• Proven experience managing key customer accounts with accountability for performance, retention, and service delivery.

• Demonstrated ability to collaborate closely with operations teams to ensure successful execution.

• Experience serving as the primary customer interface and managing long-term customer relationships.

• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills with the ability to engage effectively at all organizational levels.

• Experience managing account performance metrics, including revenue, utilization, and margins.

• Existing relationships within E&P organizations are preferred.

Key Competencies

• Account Ownership Mindset

• Leadership & Team Coordination

• Operational Awareness

• Relationship Management

• Accountability & Execution Focus

• Strategic Communication

• Customer-Centric Approach

What We’re Looking For

The ideal candidate is a relationship-driven professional who takes ownership of customer success and account performance. They thrive in collaborative environments, communicate effectively across departments, and are committed to delivering exceptional service while maintaining strong financial and operational results.